Lagoon Watersports Limited Terms and Conditions, trading as Brighton Boating
All bookings subject to these Terms and Conditions
By submitting your booking you represent to us that you have the authority to make the booking on behalf of your party and that you accept on behalf of your party that the booking is subject to these Terms and Conditions. A contract exists as soon as we issue our Booking Confirmation Form.
You should check the details of your confirmation carefully and promptly to ensure that it accurately reflects the booking you have requested. You should immediately inform us of any discrepancies or alterations. If the course/event date is less than 14 days from the date of issue of the Booking Confirmation Form, notification of any discrepancies or alterations should be made within 24 hours of that date of acceptance. In all other cases, you should notify us within 7 working days of receipt of the Booking Confirmation Form.
Postponement due to COVID-19
If you are required to self isolate via government guidelines you can reschedule you booking to a later date within our schedule availability. No refunds are available due to COVID
Prices
All course/event prices are subject to change. However, once you have made your booking and paid a course/event deposit (25% of the course/event price subject to a minimum deposit of £99 or the price of the course/event if less) against the price of your course/event the price will not normally be subject to any change (invoice errors or omissions excepted). The balance of the price of the course/event must be paid at least 4 weeks before the course/event commencement date (or paid with order if the course/event is less than 8 weeks after the booking date).
Gift Vouchers
Gift Vouchers are valid for 24 months and no refunds are offered in any circumstances.
Rescheduling your dates
RYA Courses
Due limited availability you can only reschedule up to 14 days prior to the course start date to give us time to fill your place, within 14 days and up to 48 hours it will cost £99 to reschedule. Within 48 hours you will need to rebook at full cost of the session/Course
Zero to Dayskipper and Learn to Sail packages are allowed a maximum of 2 changes to dates without penalties, this must be at least 7 days prior to the course date otherwise a penalty fee of £75 will be incurred
Boating experiences trips, Powerboat ride, Jet Ski Safaris
Individuals booked onto boating experiences may reschedule up to 48 hours prior to the activity, within 48 hours you will loose your booking and given a 25% discount on rebooking
Cancellation charges
You may cancel with written notification from the lead name in your group.
The following cancellation fees apply :
- More than 4 weeks before course/event – loss of deposit or 25% of course/event fee
- Less than 4 weeks before course/event – 100% of price of course/event
Group changes in numbers
Group bookings confirm numbers 4 weeks prior to the event with the final balance. Any changes in numbers we will endeavour to accommodate, the following applies
Numbers increases up to 24 hours prior to the event will be accommodated as much as possible, priced per head
Number decreases up to 7 days prior to the event will be accommodated, but where this reduce your group size below 6 persons you will need to pay for 6 persons. Session durations might vary depending on changes to group sizes
Cancellation by Lagoon Watersports
RYA Courses
If we need to cancel due to Instructor availability, damaged equipment or engine failure or weather conditions/Sea State we will give you as much notice as possible and offer new dates to complete the course.
Boating experiences trips, Powerboat ride, Jet Ski Safaris
If we need to cancel due to Instructor availability, damaged equipment, engine failure or weather conditions/Sea State we will do all we can to arrange another suitable date, if we cannot provide suitable availability then you will be offered a full refund
Force Majeure – In circumstances out of our control we will endeavour to rebook and hold credit for any activity in the future with a two year expiry
Photo & video usage
We frequently take photos and video of customers, both adults and under 16’s. We reserve the right to use these in our brochures, social media and in any other promotional material. If you wish to opt out please
email info@lagoonwatersports.co.ukDamage or loss
Lagoon Watersports is under no liability whatsoever in respect of loss or damage to property, however caused. Lagoon Watersports is not responsible for any repairs or replacements of equipment which may be needed from damage caused during your session on the water. We recommend that you take out appropriate insurance cover yourselves for such uninsured losses.
Should damage or loss to vessels, persons or equipment be caused as a result of wilful damage or gross negligence by a customers, a customer under the influence of alcohol or drugs or as a result of refusal or failure to obey instructions given by our staff, then he or she will be liable for the full amount of repair or replacement and any resulting costs. The course/event leader reserves the right to terminate the course/event. Adults will at all times be responsible for minors in their charge. Our vessels and crew are fully insured. Our policy provides full cover for the equipment and vessels and third party liability cover for your course/event leader and crew. However we cannot be held responsible for any loss or damage to any person caused other than through our negligence or breach of contract.
Complaints
At each centre we have a Duty Manager who is always available to deal with any issues arising from your activity, it is essential you raise any issues during your course/activity so they can be dealt with immediately. For the RYA courses you are also able to contact the RYA directly with any complaints. Both company directors are also available to help ensure your experience with Lagoon Watersports is a positive one.
Company Details
Registration Name :Lagoon Watersports Ltd
Registration Number: 2454921
Registered Office Address : Hove Lagoon, Kingsway, Hove, East Sussex, BN3 4LX
Registered at : Companies House, Cardiff
Contact Number : 01273 42 48 42 option 1
