FAQs

What happens if I want to change my booking?

Please see our full booking terms and conditions (https://www.brightonboating.co.uk/terms-conditions/) and ensure that you understand our cancellation policy. Be aware rebooking fees are charged for cancellations made with less than 4 weeks notice.


Opening Times – Brighton Marina

Brighton Marina Opening Times April and MayJune, July and AugustSeptember and October Monday, TuesdayClosed For hire or ridesOffice open 09:00 till 18:00 Hire and rides available 10:00 till 20:00Closed for hire or rides Wednesday - FridayOffice open 09:00 till 18:00 Hire and rides available 10:00 till 18:00Office open 09:00 till 18:00 Hire and rides available 10:00...


How long are Lagoon Gift Voucher valid for ?

2 years from the date of purchase.


How does the online vouchers work ?

Once you login or create an account you can choose : Image to go on the voucher Name for the voucher Who to email the voucher to. You can choose to have the voucher emailed to yourself or someone else. Choose date and time you would like the voucher sent. ...


How do I redeem my voucher ?

The voucher is sent to that email address you choose at the time of purchasing. There is a link to click in the voucher. On clicking the link you are taken to our reservations system to login or create an account. At that point a credit is created on your...


Can vouchers be posted to me ?

Yes - please call our to arrange on 01273 42 48 42 option 2. Please note that you do not need a physical voucher. You can create your own  but we are happy to post you one. We log your voucher on our system and it can be redeemed using your...


I have not received my voucher

We are really sorry. Something looks like it has gone wrong. Please check your junk mail, if the voucher is not there then please email us or call us on 01273 42 48 42 option 2 and we can resend it.


Can Gift Vouchers be bought over the phone or in person ?

Yes - call 01273 42 48 82 option 2 or visit us. Please note in the winter the physical office may be closed and we advise calling first to check. Some special offers may apply to online purchases only.


What Inherent risks are there?

We have taken all reasonable steps to provide your child with the level of care and assurances of safety appropriate to the activities they will undertake. However, you should be aware that certain inherent risks remain which are integral to the activity and which cannot be eliminated without destroying their...


What is the age restriction ?

Safari trips : Age 12+ to ride , age 18+ to drive RYA Training course : Age 16+


What course do I need to take to hire a jetski in the UK and abroad?

The Personal Watercraft Proficiency (PWC) course for the UK. Some countries in Europe will prefer the International Certificate of Competence which you can gain from the RYA Powerboat level 2 or PWC. Once you have your certificate from the course you can apply to the RYA for your ICC.


Do I get to drive the Jet ski on a Jet Ski Trip

Ag 18+ can for drive, age 12+ to ride


What jet skis do we have?

We have the latest Yamaha models that deliver unbelievable high-speed and acceleration with great manoeuvrability.